Contact Us · CONTACT
One-on-one consultation,
find your direction.
Every relationship holds possibility, and every wish deserves to be taken seriously.
The Manthai assistant is on standby 24 hours on LINE, with a person personally assessing your case,
to help you find the most suitable ritual / sacred item / ritual plan.
Three Contact Channels · CHANNELS
Pick whatever’s easiest for you,
We’re online.
All three channels reach the same support team — just pick whichever is convenient for you.
Fastest
💬
LINE Official Account
@362quqos
Reply within 5–15 min · messages never missed 24/7
First time here? We recommend starting here.
✉️
service@mont-palace.com
Suited to longer case descriptions
We commit to responding within 24 hours
🕐
Customer service hours
24/7, all year round
Live staff on duty 10:00–24:00 (UTC+8)
Outside those hours, leave a message on LINE and we’ll prioritize it the next day.
Message us · MESSAGE
Can’t add LINE?
Leave your details and we’ll contact you.
Once you complete the form, the Manthai assistant will contact you within 24 hours according to your chosen preference.
(form below)
Once submitted, your information goes only into Manthai’s customer-service system — never used for ad targeting or leaked.
Frequently Asked Questions · FAQ
Take a look first,
The answer may be right here.
Q01
Is the first consultation paid?
No. New members get their first 3 LINE consultations free, assessed personally by the Manthai assistant. Only if, after the assessment, you decide to obtain a Sacred Item or a ritual will the formal quotation process begin.
Q02
Which is faster, LINE or Email?
LINE usually replies within 5-15 minutes; for email we commit to reaching out within 24 hours. For urgent matters or ritual scheduling, we recommend using LINE directly.
Q03
Can I consult anonymously?
Yes. For the first contact we only need your nickname and the type of service you’d like to know about; your real name or ID is not required.
Q04
What are the customer service hours?
Live staff are on duty 10:00-24:00 (UTC+8 Taiwan time); LINE messages can be sent 24 hours a day, and messages sent in the early hours are prioritized the next day. Service continues as normal on national holidays.
Q05
Can I consult in person?
For now we mainly offer online consultations on LINE; depending on the complexity of your case, the Manthai assistant will assess whether to arrange a video call.
Manthai Promise · OUR PROMISE
No pushing for orders, no pressure,
We’ll help you think it through, slowly.
During the consultation you may stop at any time, change your questions, or not place an order — Manthai will never treat you as a sales target.
24h
Proactive contact within 24 hours
9years
Nine years of direct Thai-altar delivery
4languages
Chinese / English / Malay / Spanish
0Fee
First 3 consultations free
Next Step · NEXT STEP
Don’t hesitate — let’s talk first.
You don’t have to carry matters of the heart alone — the Manthai assistant is always online, waiting for you.
